Body Language Answer Key

BODY LANGUAGE Answer Key
55% OF THE COMMUNICATION PROCESS

ACTION Positive Negative Neutral
Hand over mouth when talking (hiding something)       –
Head resting on palm of hand (bored)       –
Head resting on closed fist (interest/attentive)         +
Steepling of fingers (confidence)         +
Shaking of head as you are talking
(saying one thing but meaning something else)
      –
Starts shuffling papers on desk (impatient)       –
Furrowing brow
(processing information or question/concern)
        +       –
Shrugging shoulders (disinterest/lying)       –
Rubbing side of their nose (lying)       –
Nodding of head while you are talking
(agreement/understanding)
        +
Tapping pencil constantly on desk (impatient)       –
Suddenly pushing chair away from desk
(intense positive impact of sudden disagreement)
        +       –
Blank stare (bored/mind is elsewhere)       –
Unable to maintain eye contact (disinterest)       –
Crossing legs
(depends on person – negative when behavior suddenly changes)
        +       –
Crossing arms
(depends on person – negative when behavior suddenly changes)
        +       –
Head leaning forward (interest)         +
Looking down over rim of glasses (parental)       –